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Call, Annie Payson, 1853-1940

"Nerves and Common Sense"

A
lack of consideration for others is often too evident in telephonic
communication.
A woman will ask her maid to get the number of a friend's house for
her and ask the friend to come to the telephone, and then keep her
friend waiting while she has time to be called by the maid and to
come to the telephone herself. This method of wasting other people's
time is not confined to women alone. Men are equal offenders, and
often greater ones, for the man at the other end is apt to be more
immediately busy than a woman under such circumstances.
To sum up: The telephone may be the means of increasing our
consideration for others; our quiet, decisive way of getting good
service; our patience, and, through the low voice placed close to
the transmitter, it may relieve us from nervous strain; for nerves
always relax with the voice.
Or the telephone may be the means of making us more selfish and
self-centered, more undecided and diffuse, more impatient, more
strained and nervous.
In fact, the telephones may help us toward health or illness. We
might even say the telephone may lead us toward heaven or toward
hell. We have our choice of roads in the way we use it.
It is a blessed convenience and if it proves a curse--we bring the
curse upon our own heads.
I speak of course only of the public who use the telephone. Those
who serve the public in the use of the telephone must have many
trials to meet, and, I dare say, are not always courteous and
patient.


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